SUMMARY

Ensures that all members and guests are served to the Club’s standard in the dining room, bar and lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. Takes orders for, serves food and beverages to members and guests as per the Club’s standards in a friendly, timely and efficient manner. Prepare, pour and serve alcoholic and non-alcoholic beverages. Requires knowledge of all aspects of mixology including food/wine pairings and wine presentation and service.

MANAGERIAL RESPONSIBILITIES

There are no managerial responsibilities in this role unless they are designated by Management.

SUCCESS CRITERIA

Consistently performs the job to a high degree over an extended period of time. Reliable and punctual. Able to openly and honestly communicate with Management and the team. Highly regarded by Members. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Take accurate food and beverage orders from the members and guests and input into point of sale (POS) system without errors or collecting signatures on guest checks.
• Mix drinks, cocktails and other bar beverages as ordered and in compliance with company standard.
• Maintaining proper dining experience, delivering items, fulfilling member and guests needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Assisting with special events as needed.
• Understands and can communicate products and services available at the Club.
• Assist bussers with stocking and maintaining the Club’s par stock levels and side station.
• Ensures assigned bar area is fully equipped with tools and products needed for mixing beverages and serving members, prepare purchase requisitions as needed to replenish supplies.
• Other duties may be assigned.

Working Conditions

• May be indoor or outdoor depending on events
• Varied weather conditions are expected
• Will work near moving or mechanical parts
• May work near toxic/caustic chemicals and with fumes or airborne particles
• Varying schedule to include evenings, holidays and extended hours as business dictate

Benefits

• 401k Retirement Savings Plan
• Paid Meal Breaks
• Free Meals (while on duty)
• Employee Golf on Mondays

EMPLOYMENT PRACTICES

At the Los Altos Golf and Country Club, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Knowledge, Skills and Abilities

• Knowledge of all order on arrival menu items, preparation methods, ingredients, garnishes and wine list.
• Assures that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed.
• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Must speak English fluently and be able to write in basic English.

Education and Experience

• High School diploma or equivalent preferred
• Two years of previous serving experience preferred

Licenses and Special Permits

• Food Safety certification
• Responsible Beverage Service Certification (RBS)

Physical Requirements:

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent walking with some standing at times
• Will walk for long periods of time, possibly extended distances
• Frequently lifts/carries up to 25 pounds
• Occasionally lifts/carries up to 50 pounds
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly